Grievance Tracker

Purpose

Track public grievance status on CPGRAMS or state grievance portals, analyze delays against statutory timelines, assess response adequacy, and provide strategic escalation recommendations.

Skill Workflow

Step 1: Gather Grievance Details

When invoked, extract/request:

Essential Information:

1. Platform: Where was grievance filed?

   • CPGRAMS (pgportal.gov.in) - for Central Government
   • State portal (e.g., Maha Jansampark, esamadhan.delhi.gov.in, etc.)

2. Grievance Number: Unique registration number (assigned when grievance filed)

3. Filed Date: When was grievance submitted?