Customer Community Events Review

Use this skill to convert customer community event, workshop, webinar, office hour, feedback, champion, and follow-up questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify audience, lifecycle moment, community goal, customer segment, event format, host/moderator, product/support dependencies, accessibility needs, and follow-up outcome.
2. Read references/customer-community-events-patterns.md.
3. Classify event as onboarding workshop, office hours, expert webinar, champion roundtable, local meetup, roadmap feedback, support remediation, launch education, or customer advisory session.
4. Define agenda, invite criteria, moderation, accessibility/localization, product feedback capture, sales/CS boundaries, content reuse, follow-up, and metrics.
5. Produce community event plan, state machine, decision table, event schema, run-of-show checklist, and post-event loop.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails