Customer Escalation War Room Review

Use this skill to convert customer escalation, war room, executive escalation, high-severity support, account risk, and cross-functional recovery questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify customer impact, severity, account value, issue class, timeline, owners, executive stakeholders, communication channel, decision authority, and de-escalation target.
2. Read references/customer-escalation-war-room-patterns.md.
3. Classify the situation as incident escalation, implementation blocker, support defect, billing dispute, security/privacy concern, executive complaint, renewal-risk escalation, or partner/customer handoff gap.
4. Define war-room roles, communication cadence, action log, decision log, evidence, customer update, internal escalation path, de-escalation criteria, and learning review.
5. Produce escalation war-room plan, state machine, decision table, event schema, action checklist, customer update template, and post-escalation review.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails