Customer Feedback Intake Review

Use this skill to convert a customer feedback intake, dedupe, routing, prioritization evidence, roadmap loops, and close-the-loop communication question into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify feedback sources, customer segments, revenue/user impact, product area, owner, decision cadence, and follow-up promise.
2. Read references/customer-feedback-intake-patterns.md.
3. Classify feedback as bug, usability friction, feature request, pricing objection, churn reason, praise, risk signal, or research lead.
4. Define intake fields, taxonomy, dedupe, severity, evidence score, routing, prioritization handoff, and close-the-loop workflow.
5. Produce feedback state machine, signal decision table, event schema, triage checklist, and anti-anecdote guardrails.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails