Customer Success Health Review

Use this skill to turn a recurring product-operations problem into a concrete, reviewable artifact instead of generic advice.

Workflow

1. Identify account segment, buyer, users, promised outcome, adoption milestones, renewal date, support history, and expansion path.
2. Read references/customer-health-patterns.md.
3. Separate leading indicators, lagging outcomes, sentiment, support burden, commercial risk, and data quality.
4. Design a health score that maps to actions, not just dashboard colors.
5. Produce account states, playbooks, events, and review cadence.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails