Customer Training Academy Review

Use this skill to convert customer training academy, education, certification, curriculum, adoption, support deflection, and governance questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify learner personas, jobs-to-be-done, activation blockers, product complexity, support drivers, success milestones, segments, languages, accessibility needs, and delivery channels.
2. Read references/customer-training-academy-patterns.md.
3. Classify education as onboarding, admin setup, role-based workflow, advanced practice, certification, partner enablement, release education, or remediation.
4. Define curriculum map, prerequisites, formats, labs/templates, assessment, certification, lifecycle triggers, localization, content ownership, and measurement.
5. Produce academy plan, state machine, decision table, event schema, curriculum checklist, and content operations cadence.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails