Incident Communication Playbook

Use this skill to communicate incidents clearly, quickly, and proportionately.

Workflow

1. Identify incident type, user impact, blast radius, uncertainty, legal/privacy risk, and channels.
2. Read references/incident-communication-patterns.md.
3. Draft internal coordination, customer-facing updates, support macros, and post-incident follow-up.
4. Separate known facts, unknowns, actions, next update time, and user workaround.
5. Produce a communication timeline and approval/risk gates.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails