Marketplace Dispute Resolution Review

Use this skill to convert marketplace dispute, refund claim, payout hold, buyer seller conflict, creator appeal, quality claim, chargeback, evidence package, and dispute policy questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify dispute type, parties, transaction/listing, policy claim, evidence, timeline, payout/refund exposure, fraud risk, communication channel, reviewer role, and appeal path.
2. Read references/marketplace-dispute-resolution-patterns.md.
3. Classify the situation as non-delivery, quality mismatch, refund dispute, chargeback, payout hold, policy violation, fraud suspicion, rating/review dispute, moderation appeal, or partner/customer escalation.
4. Define evidence requirements, triage SLA, reviewer independence, temporary actions, payout/refund rules, communication templates, appeal path, abuse controls, fairness metrics, and policy feedback.
5. Produce dispute resolution plan, state machine, decision table, event schema, evidence checklist, communication ladder, and fairness review.

When not to use

• Do not use when the job belongs to marketplace-payouts-review — Payout ledger and holds; disputes are adjacent but separate party conflict resolution.
• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails