Partner Support Enablement Review

Use this skill to convert partner support enablement, implementation partner, reseller support, co-sell handoff, partner training, escalation, certification, and partner runbook questions into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify partner type, customer segment, supported product scope, access model, escalation path, training level, certification requirement, SLA promise, and shared success metric.
2. Read references/partner-support-enablement-patterns.md.
3. Classify the situation as referral partner, reseller, implementation partner, support partner, marketplace partner, systems integrator, technology partner, or strategic alliance.
4. Define partner roles, support boundaries, escalation tiers, knowledge assets, training, certification, sandbox access, release update cadence, customer communication, and quality monitoring.
5. Produce partner support enablement plan, state machine, decision table, event schema, readiness checklist, escalation map, and partner QA loop.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails