Service Level SLO Review

Use this skill to convert a SLOs, SLIs, SLAs, error budgets, uptime, latency, freshness, recovery objectives, and customer reliability promises question into a concrete artifact with owners, gates, metrics, and recovery paths.

Workflow

1. Identify critical user journeys, customers, contractual promises, measurement sources, failure modes, support commitments, and business risk.
2. Read references/service-level-slo-patterns.md.
3. Separate internal SLO, external SLA, support target, uptime claim, freshness objective, latency objective, and recovery objective.
4. Define SLIs, windows, exclusions, error budget policy, alerting, status page behavior, maintenance windows, and customer communications.
5. Produce service-level plan, state machine, decision table, event schema, reliability checklist, and promise-review cadence.

When not to use

• Do not use for generic advice the base model already handles without this skill's specific artifact contract.

Guardrails