wait-what

Re-pitch the message so it stands on its own for someone who has not seen the work behind it: your last message when it did not land, or another agent's report before you pass it on.

First find what made it fail for this reader, such as a term, ID, or reference it never explained, a reason it left out, or an ask buried under the report. Then rewrite the whole message with writing-for-people, leading with what the user must decide or do, in the user's language or the one they asked for.