pilot-customer-support-triage-setup
Installation
SKILL.md
Customer Support Triage Setup
Deploy 3 agents that classify, auto-resolve, and escalate support tickets.
Roles
| Role | Hostname | Skills | Purpose |
|---|---|---|---|
| triage-bot | <prefix>-triage-bot |
pilot-event-filter, pilot-priority-queue, pilot-task-router | Classifies tickets by urgency and routes to handler |
| resolver | <prefix>-resolver |
pilot-task-router, pilot-receipt, pilot-audit-log | Auto-resolves routine queries from knowledge base |
| escalator | <prefix>-escalator |
pilot-webhook-bridge, pilot-slack-bridge, pilot-alert | Enriches and escalates complex issues to humans |
Setup Procedure
Step 1: Ask the user which role this agent should play and what prefix to use.