Feedback Analysis

Overview

Collect user feedback from multiple channels, categorize it, extract patterns, and turn it into prioritized product decisions. Build a systematic process from raw input to actionable insight.

Instructions

Multi-channel collection

PROACTIVE (you ask)
├── In-app surveys (NPS, CSAT, CES)
├── Email campaigns (post-purchase, post-onboarding)
├── User interviews (1:1, 30-60 min)
└── Beta feedback forms

REACTIVE (they tell you)
├── Support tickets (Zendesk, Intercom, Freshdesk)