runbooks-incident-response
Runbooks - Incident Response
Creating effective incident response procedures for handling production incidents and on-call scenarios.
Incident Response Framework
Incident Severity Levels
SEV-1 (Critical)
- Complete service outage
- Data loss or security breach
- Major customer impact (>50% of users)
- Response Time: Immediate
- Escalation: Page on-call + manager
SEV-2 (High)
- Partial service degradation
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