ecosystem-map-and-blueprint
Service Blueprint & Ecosystem Map Workshop Skill
核心定義 Core Definitions
服務設計核心精神：讓所有元素在對的時間做對的事。
(Service design: ensuring every element does the right thing at the right time.)
兩大工具定位 Two Core Tools
| 工具 | 視角 | 用途 |
|---|---|---|
| 生態系地圖 (Ecosystem Map) | 宏觀 / Macro | 誰在場？關係如何？ — 辨識服務所有參與者與價值交換 |
| 服務藍圖 (Service Blueprint) | 微觀 / Micro | 怎麼運作？ — 拆解前台/後台/支援系統的時序流程 |
兩者關係：生態系地圖決定「誰在系統內」，服務藍圖決定「他們如何協同運作」。
工具一：生態系地圖 Ecosystem Map
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