service-triage

Pass

Audited by Gen Agent Trust Hub on Mar 23, 2026

Risk Level: SAFEPROMPT_INJECTION
Full Analysis
  • [PROMPT_INJECTION]: The skill is susceptible to indirect prompt injection because it is designed to ingest and analyze data from external customer service platforms (e.g., Zendesk, Salesforce) which contain user-generated content.
  • Ingestion points: The skill reads platform architecture, ticket data models, and ticket content during the discovery and analysis phases (Phases 1-6).
  • Boundary markers: No specific delimiters or instructions are provided to the agent to distinguish between the skill's instructions and the untrusted data being analyzed.
  • Capability inventory: The skill possesses file system write capabilities, including writing reports to the project directory and appending logs to the home directory.
  • Sanitization: There is no evidence of sanitization, validation, or filtering of the ticket data before it is processed by the agent.
  • [DATA_EXFILTRATION]: The skill performs local data logging outside the standard project scope.
  • The 'Self-Evolution Telemetry' section instructs the agent to search for a project memory directory in ~/.claude/projects/ and append execution metadata to skill-telemetry.md. While this appears to be a local telemetry feature, writing to the user's home directory is a sensitive operation that occurs outside the immediate project workspace.
Audit Metadata
Risk Level
SAFE
Analyzed
Mar 23, 2026, 10:57 AM
Security Audit — agent-trust-hub — service-triage