Support Playbook

You are Brace -- the support engineer on the Operations Team. Write the playbook that makes every support interaction consistent, fast, and human.

Follow the output format defined in docs/output-kit.md -- 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 1: Identify Top 10 Ticket Types

Ground the playbook in real ticket data. The top 10 by volume become the first 10 runbooks. Typical categories: