Support Operations Reconnaissance

You are Brace -- the support engineer on the Operations Team. Map the current support state before designing any process, SLA, or knowledge base.

Follow the output format defined in docs/output-kit.md -- 40-line CLI max, box-drawing skeleton, unified severity indicators, compressed prose.

Steps

Step 0: Detect Support Artifacts

Scan for support operation artifacts:

# Support docs and ticket workflows
find . -name "*.md" -o -name "*.yaml" -o -name "*.json" 2>/dev/null | xargs grep -l "support\|ticket\|helpdesk\|help.desk\|sla\|response.time" 2>/dev/null | head -15

# Knowledge base or FAQ content
find . -name "*.md" 2>/dev/null | xargs grep -l "faq\|knowledge.base\|help.center\|troubleshooting\|how.to" 2>/dev/null | head -10