On-call

Writes the on-call policy in docs/sre/on-call.md: who is on call for which services, how a page escalates, what a handover covers, and which alerts may page a person. The skill audits the existing alert rules against the paging rules and proposes changes. The user changes the paging tool and merges the rule changes.

Inputs

Services in scope: by tier from services/*.yml, default tier 1 at any hour and tier 2 in working hours.
People: names, time zones and working hours.
Paging tool: the tool that pages people, and where its settings live.
Alert rules: the files or the system that holds them.
Rules for working time: what the organisation allows and pays for on-call. Check before use: working-time law and on-call pay rules in each country where on-call staff work.

Steps

Set up. Copy the policy page without overwriting: