Troubleshoot

Use this when a call fails, a post is stuck, an automation did not react, a DM did not arrive, or the person asks why something happened.

Procedure

Read the error code from the response (error.code), or the target's reason from get_post.
Call get_help with that code (or a short query in any language, and platform when it is one channel). Use locale for the person's language. Give them the answer's steps and its link.
Act on it with the table below. Never repeat the same failing call more than once without changing something.
If that does not solve it and the person wants the Uplika team to look, ask them first ("Should I send this to the Uplika team?"). Show what you will send: their own words (personSaid, in their language, not rewritten) and your account of what you tried (summary). On their OK call report_problem once, with the code, requestId, tool, post and helpId you have. Do not paste logs, tokens or keys; Uplika attaches its own request records. Tell them the reply goes to the email on their Uplika account, without promising when. A repeat of the same problem within a day is recorded but not emailed again, so do not send it twice. If it answers support_daily_limit, point them to Contact at the bottom right of the dashboard (faq:report-to-team).