Investigate

Before using this skill, first load the autumn-concepts skill — it defines Autumn's data model — customers, entities, plans, balances, subscriptions — which every finding must be explained in terms of.

Goal

• Answer "what happened and why" using two sources: current account state (customer, plan, balance lookup tools) and the request-log interface (searchRequestLogs, queryRequestLogs).
• End with a conclusion the user can act on: a timeline of what happened, the cause when the logs show it, and a clear statement of what the logs cannot show when they don't.
• Logs record API requests and Stripe webhook deliveries — each entry is one request with its payload and response. They do not expose Autumn's internal processing, so conclusions must come from observable requests, responses, and state.

Workflow

You MUST follow this order for every investigation.