comm-runner
Incident Communications Runner
Generate consistent, professional incident communications for status page and Slack. Track update cadence and ensure all stakeholders are notified.
Interactive Workflow
When the user invokes /comm-runner, determine what action they need:
1. Start a New Incident
Ask the user:
- Severity: Is this a P0 (critical) or P1 (major) incident?
- Affected services: What services are impacted? (e.g., "calls", "dashboard", "API")
- Customer impact: Describe the impact in customer-facing language (e.g., "some calls are failing to connect" — NOT "workers are down")
Then generate:
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