Help Center Design

Design public help centers, in-app self-service, and AI-consumable documentation systems.

Use this skill when the user needs one of these outcomes:

• pick or compare a help center, docs, or support-AI platform
• design or audit taxonomy, navigation, article standards, and governance
• plan retrieval-first support AI with citations, tool permissions, and escalation
• make docs easier for humans, search, and AI agents to consume

Workflow