freshdesk

Troubleshooting

If requests fail, run zero doctor check-connector --env-name FRESHDESK_TOKEN or zero doctor check-connector --url https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets --method GET

How to Use

All examples assume FRESHDESK_TOKEN (API key) and FRESHDESK_DOMAIN (your subdomain, e.g. acme from acme.freshdesk.com) are set.

Base URL: https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2

Authentication: HTTP Basic — API key as username, literal X as dummy password. The curl -u flag handles Base64 encoding for you:

-u "$FRESHDESK_TOKEN:X"

1. List Tickets

Get all tickets (default 30 per page):