issue-triage
Installation
SKILL.md
Classification System
Every incoming issue receives a primary label and, where relevant, a secondary label from the taxonomy below.
| Label | Scope | Typical Signals |
|---|---|---|
| Defect | Product behaving contrary to specification or expectation | Error messages, crashes, data rendering incorrectly, regressions, unexpected output |
| Guidance | Customer seeking instructions or clarification | "How do I...", "Where can I find...", setup questions, configuration help |
| Enhancement | Request for new or changed functionality | "It would help if...", "Can you add...", "Are there plans for..." |
| Billing | Charges, subscriptions, invoicing, pricing, refunds | Payment failures, unexpected charges, plan changes, credit requests |
| Access | Login, permissions, SSO, user management | Lockouts, password resets, role assignments, MFA issues |
| Integration | Connectivity with external tools and APIs | Webhook failures, OAuth errors, sync problems, API response issues |
| Security | Threats, data exposure, compliance inquiries | Unauthorized access, vulnerability disclosures, GDPR/SOC 2 questions |
| Data | Integrity, migration, import/export concerns | Missing records, duplicate entries, failed imports, export formatting |
| Reliability | Speed, uptime, or degraded service | Timeouts, slow loading, 5xx errors, service unavailability |