Classification System

Every incoming issue receives a primary label and, where relevant, a secondary label from the taxonomy below.

Label	Scope	Typical Signals
Defect	Product behaving contrary to specification or expectation	Error messages, crashes, data rendering incorrectly, regressions, unexpected output
Guidance	Customer seeking instructions or clarification	"How do I...", "Where can I find...", setup questions, configuration help
Enhancement	Request for new or changed functionality	"It would help if...", "Can you add...", "Are there plans for..."
Billing	Charges, subscriptions, invoicing, pricing, refunds	Payment failures, unexpected charges, plan changes, credit requests
Access	Login, permissions, SSO, user management	Lockouts, password resets, role assignments, MFA issues
Integration	Connectivity with external tools and APIs	Webhook failures, OAuth errors, sync problems, API response issues
Security	Threats, data exposure, compliance inquiries	Unauthorized access, vulnerability disclosures, GDPR/SOC 2 questions
Data	Integrity, migration, import/export concerns	Missing records, duplicate entries, failed imports, export formatting
Reliability	Speed, uptime, or degraded service	Timeouts, slow loading, 5xx errors, service unavailability

When a customer describes overlapping concerns (e.g., a defect plus an enhancement wish), the root problem determines the primary label.

issue-triage