reply-templates

Template Architecture

Required Components for Every Template

Each template in the library must contain:

1. Label: A descriptive, searchable name
2. Category: The inquiry type it addresses
3. Applicability criteria: Conditions under which this template is the right choice
4. Red flags: Scenarios where this template must NOT be used
5. Variable fields: Placeholders that require per-use customization
6. Body text: The response content with embedded placeholders
7. Post-send checklist: Standard follow-up tasks after dispatching the response
8. Review date: When the template was last verified for legal and factual accuracy

Template Governance Cycle