Supplier Scorecard

Overview

Establish supplier performance metrics that drive accountability, identify improvement opportunities, and ensure supplier excellence. Scorecards balance compliance, quality, delivery, cost, and relationship factors.

Scorecard Framework

1. Core KPI Categories

Quality Metrics (Product delivered meets specifications):

• Defect rate (# defects / total units delivered)
• First-pass yield (units meeting spec without rework)
• Return rate (units returned due to quality issues)
• PPM (parts per million) defects
• Quality certifications maintained (ISO 9001, etc.)