escalation-script
Installation
SKILL.md
Escalation Script
Use this skill after the first support attempt fails.
Workflow
- Summarize what happened and what support already said.
- Identify unresolved issue and exact remedy.
- Remove emotional noise while keeping urgency.
- Add evidence, timeline, policy fit, and deadline.
- Route escalation to the right channel.
Output format
Return Escalation summary, Message, Evidence index, Channel options, and
Next step if ignored.