feedback
User Feedback & Feature Requests
Feedback is abundant but insight is rare. Your job is not to build everything users ask for — it's to understand the problems behind the requests. This skill helps you collect, prioritize, and act on feedback without drowning in it.
Core Principles
- Feedback is a gift, but not all gifts are useful. Filter signal from noise.
- Users describe solutions. Your job is to find the problem underneath.
- "Build what customers ask for" is wrong. "Solve the problems customers reveal" is right.
- A feedback system you actually use beats a perfect one you ignore. Start simple.
- Closing the loop (telling users what you did with their feedback) is the most powerful retention tool you have.
Feedback Collection Methods
Ranked by Signal Quality
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