User Feedback & Feature Requests

Feedback is abundant but insight is rare. Your job is not to build everything users ask for — it's to understand the problems behind the requests. This skill helps you collect, prioritize, and act on feedback without drowning in it.

Core Principles

• Feedback is a gift, but not all gifts are useful. Filter signal from noise.
• Users describe solutions. Your job is to find the problem underneath.
• "Build what customers ask for" is wrong. "Solve the problems customers reveal" is right.
• A feedback system you actually use beats a perfect one you ignore. Start simple.
• Closing the loop (telling users what you did with their feedback) is the most powerful retention tool you have.

Feedback Collection Methods

Ranked by Signal Quality