Customer Support & Documentation

The best support interaction is the one that never happens. This skill helps you build self-serve documentation that eliminates tickets, set up efficient support workflows, and scale from 10 to 10,000 customers without a support team.

Core Principles

• The best support interaction is the one that never happens. Invest in self-serve before staffing.
• Documentation is not a chore — it's the highest-leverage support tool you have. One good help article prevents thousands of tickets.
• Support is research. Every ticket reveals a product flaw, a UX failure, or a documentation gap. Track and fix the root cause, not just the symptom.
• Tone matters more than speed. A warm, helpful reply in 4 hours beats a robotic auto-response in 4 seconds.
• A solo founder can support 500+ customers if the product, docs, and onboarding are good. If support is crushing you at 50 customers, the product has problems.

Minimal Support Setup

What You Need at Launch

Tier 1: Absolute minimum (launch day)

• Contact email (support@yourdomain.com) routed to your inbox
• 5-10 FAQ entries on a /help or /faq page
• In-app "need help?" link that opens email compose