Email Drafting

Workflow

1. Identify sender, recipient, relationship, goal, urgency, and desired action.
2. Put the main ask or answer in the first few lines.
3. Keep context short and relevant.
4. Make deadlines, owners, and next steps explicit.
5. Match tone to relationship and sensitivity.

Patterns

• Request: context, ask, reason, deadline, response path.
• Follow-up: prior context, current status, next action.
• Apology: impact, responsibility, remedy, prevention.
• Escalation: issue, impact, attempts made, requested decision.

Verification