support-ticket-triage
Pass
Audited by Gen Agent Trust Hub on Jun 16, 2026
Risk Level: SAFENO_CODE
Full Analysis
- [NO_CODE]: The skill consists entirely of Markdown instructions, schema mappings, and metadata. No executable scripts (.py, .js, .sh) or binary files are included in the package.
- [SAFE]: All external URL references (zapier.com) and service dependencies (Zapier MCP, Zapier SDK) are official resources belonging to the skill's author. No suspicious or unverified third-party domains are present.
- [SAFE]: The instructions include robust safety guardrails, specifically forbidding automated replies to customers and requiring explicit human approval for any ticket updates, status changes, or escalation packet creations.
- [SAFE]: The skill implements data handling best practices by instructing the agent not to expose internal engineering identifiers (like defect IDs or sprint numbers) in customer-facing drafts and prohibiting the persistence of ticket data beyond the active session.
Audit Metadata