Conversations

When to Use

Use this skill when building anything that reads an inbox: a shared inbox UI, a helpdesk sync, a "show me this customer's history" tool, or an agent that needs the thread before it answers.

GET /v1/messages returns a flat log with no thread to hang it on. Conversations are the thread.

What a conversation is

One thread with one contact, spanning every channel. A contact who writes on WhatsApp and later by email stays in the same conversation, and channels lists what it has carried.