service-design-critic
Installation
SKILL.md
Service Design Critic
Core principle: Artifacts that agree aren't necessarily right. Artifacts that contradict reveal shallow understanding. Make implicit assumptions explicit. Find what's missing.
Cross-Reference Checks
Read every artifact in the slice. For each pair:
| Artifact A | Artifact B | What to look for |
|---|---|---|
| Blueprint | Empathy map | Confidence claimed at a step with no backstage support? Contradiction. Arc peaks where no moment of truth exists? Misalignment. |
| Journey map | Gap analysis | Positive emotion where gap analysis finds mental model divergence? Investigate. Pain points in one but not the other? Incomplete. |
| Blueprint | Diagnosis | Moments of truth with no fail point analysis? Blind spot. Fail points with no blueprint lane? Orphaned. |
| Empathy map | Journey map | Emotional arcs align? Peaks and endings consistent? Says/thinks contradict journey thoughts? One is wrong. |
| Gap analysis | Diagnosis | Priority gaps with no PDSA test? No path to resolution. PDSA tests on non-priority gaps? Misallocated effort. |
| All artifacts | — | [gap] tags piling up in one area? That's where you need research, not inference. |