stakeholder-map
Installation
SKILL.md
Stakeholder Map
Core principle: The blueprint shows one actor's path; the stakeholder map shows how all actors connect. Staff experience drives customer experience — the service-profit chain is not optional.
Identify All Actors
Scan code, org charts, interviews, business docs. Code reveals roles/permissions. Org charts reveal reporting. Interviews reveal informal structure.
| Type | What to look for |
|---|---|
| Customer | User roles, signup flows, segments |
| Frontline | Customer-facing staff, support agents, account managers |
| Backstage | Operations, fulfillment, moderation, internal tooling users |
| Support/Ops | Engineering, finance, legal, HR — enabling systems |
| External | Partners, vendors, payment processors, regulators |
Map Relationships
For every actor pair, capture four dimensions: