Zoom Phone

Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.

Official docs:

• https://developers.zoom.us/docs/phone/
• CRM sample reference: https://github.com/zoom/CRM-Sample

The current API Hub inventory contains 391 Phone operations (verified 2026-07-10), including expanded call-handling/settings coverage and call-element recording/voicemail resources. Use the generated Phone API reference for exact paths rather than relying on an older endpoint list in examples.

Routing Guardrail

• If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md).
• If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md).
• If the user needs click-to-dial/SMS launch from external UI, use URI schemes (zoomphonecall://, zoomphonesms://).
• If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.