Customer Billing Ops

Use this skill for real customer operations, not generic payment API design.

The goal is to help the operator answer: who is this customer, what happened, what is the safest fix, and what follow-up should we send?

When to Use

• Customer says billing is broken, they want a refund, or they cannot cancel
• Investigating duplicate subscriptions, accidental charges, failed renewals, or churn risk
• Reviewing plan mix, active subscriptions, yearly vs monthly conversion, or team-seat confusion
• Creating or validating a billing portal flow
• Auditing support complaints that touch subscriptions, invoices, refunds, or payment methods

Preferred Tool Surface

• Use connected billing tools such as Stripe first
• Use email, GitHub, or issue trackers only as supporting evidence
• Prefer hosted billing/customer portals over custom account-management code when the platform already provides the needed controls