customer-service-kb-gap-analysis

Warn

Audited by Snyk on Jun 13, 2026

Risk Level: MEDIUM
Full Analysis

MEDIUM W011: Third-party content exposure detected (indirect prompt injection risk).

  • Third-party content exposure detected (high risk: 0.75). 该技能在运行时会把用户提供的 ticketSamples/ticketSamplesFile(客服工单、聊天记录、用户问题、FAQ片段或知识库摘录的“自由文本/文档内容”)作为上下文输入给 LLM;这些材料通常来自非操作用户(如外部工单/聊天/文档作者),属于“外部自由文本/文档正文经参数进入上下文”的间接提示注入风险路径。

Issues (1)

W011
MEDIUM

Third-party content exposure detected (indirect prompt injection risk).

Audit Metadata
Risk Level
MEDIUM
Analyzed
Jun 13, 2026, 03:32 AM
Issues
1
Security Audit — snyk — customer-service-kb-gap-analysis