kb-article
Pass
Audited by Gen Agent Trust Hub on Sep 14, 2026
Risk Level: SAFE
Full Analysis
- Indirect Prompt Injection Surface: The skill is designed to ingest and summarize ticket data and customer interactions. Because this content originates from external sources, there is a theoretical surface for indirect prompt injection if the source material contains instructions intended to override agent behavior. This is a common characteristic of skills that process external support data, and can be mitigated by ensuring the agent treats source material as data rather than instructions.
Audit Metadata