MENA Customer Support

When To Use

Use this skill for Arab/MENA support work involving WhatsApp, Instagram DM/comment, web chat, email, ecommerce orders, payments, refunds, delivery, lost shipments, COD disputes, complaints, account verification, OTP issues, subscriptions, cancellation, and invoice/tax questions.

When Not To Use

• Do not send customer messages or trigger outbound automation.
• Do not finalize refunds, cancellations, account closure, identity reset, shipment compensation, or tax corrections.
• Do not invent merchant policy, country law, platform policy, carrier status, payment status, timelines, or eligibility.

Required Context

• Country/market, channel, customer language, and public/private context.
• Scenario and risk level.
• Merchant policy inputs: refund/return/cancellation terms, carrier status/SLA, payment status, subscription terms, or tax invoice policy.
• Draft vs approved macro, and sandbox/test queue vs production send state.