mena-customer-support
Pass
Audited by Gen Agent Trust Hub on Jun 30, 2026
Risk Level: SAFE
Full Analysis
- [SAFE]: The skill provides structured guidelines and templates for customer support scenarios without any malicious code or dangerous execution patterns.
- [SAFE]: Extensive safety rules are embedded throughout the skill (e.g., in
SKILL.mdandreferences/payment-issue-macros.md) that explicitly prohibit requesting sensitive information such as OTPs, passwords, CVV/CVC, or full credit card numbers. - [SAFE]: The skill identifies and defines high-risk scenarios (fintech, payments, identity) and mandates human escalation and explicit approval gates before any production deployment.
- [SAFE]: All external URL references in
sources.ymlpoint to official government domains (UAE, Saudi Arabia, Egypt), well-known technology service providers (Meta, Stripe, Twilio, Zendesk), or recognized industry standards (PCI Security Standards Council). - [SAFE]: The skill maintains a clear separation between sandbox/test environments and production systems, emphasizing manual review and approval for outbound messaging.
Audit Metadata