Churn Risk Detector

Surface accounts at risk of churning before it's too late. Aggregates signals from support, communication, and usage patterns into a scored risk report with specific save actions.

Built for: Early-stage teams with no CS platform (no Gainsight, no ChurnZero). You have a spreadsheet of customers, a Slack channel, and a support inbox. This skill turns those raw signals into an actionable churn risk list.

When to Use

• "Which customers are at risk of churning?"
• "Run the weekly churn risk scan"
• "Flag accounts I should worry about"
• "Who haven't we heard from in a while?"
• "Produce a customer health report"

Phase 0: Intake

Account Data

1. Customer list — CSV or sheet with: company name, primary contact email, contract value (MRR/ARR), contract start date, renewal date (if known)
2. Product/service type — What are they paying for? (Helps calibrate expected engagement)