Support analytics

Status: experimental · Risk: approval-required

Upstream documentation wins. Where this file disagrees with the Bruin docs, bruin --help, or Gorgias, Zendesk, Intercom, Freshdesk or HubSpot documentation, those are right and this file is stale. Written against Bruin CLI v0.11.766, checked 2026-10-01.

Sets up a helpdesk pipeline and answers support questions from it. It exists to prevent a response time measured from a different clock than the support lead's, or a ticket volume that includes spam and auto-replies.

Set up

Follow workflow.md.