Zendesk Automation
Installation
SKILL.md
Zendesk Automation
Comprehensive skill for automating Zendesk support workflows and ticket management.
Core Workflows
1. Ticket Triage Pipeline
INCOMING TICKET FLOW:
┌─────────────────┐
│ New Ticket │
└────────┬────────┘
▼
┌─────────────────┐
│ AI Analysis │
│ - Intent │
│ - Sentiment │
│ - Urgency │
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