education-cloud-student-recruitment-agent-configure
Installation
SKILL.md
Configuring the Education Cloud Student Recruitment Agent
Scope
- In scope: The full SRA setup sequence — the three platform toggles (Einstein, SRA, Omni-Channel; Agentforce provisioning is a verify-only Step-1 gate, not a toggle the skill flips), the
EducationCloudAiAgentAccesspermission set + OWD/sharing foundation, Learning Program grounding (Data Cloud data stream + hybrid search index + prompt template) and Knowledge/data-library grounding, creating the Service (unauth) and Employee (auth) agents, adding the 4 packaged SRA subagents, building the customer escalation subagent, cloning and configuring the 6 admissions flows (Service path), and deploying to Experience Cloud channels with user verification. - Out of scope: The Transfer Credit Agent (separate agent, own perms/help — never include its steps); generic Agentforce agent authoring from scratch (see Cross-Skill Integration below); Data Cloud connector plumbing beyond the SRA grounding path; deciding the substance of Knowledge article content — Claude may draft an article for the customer to review, but the customer owns what it says.
- The EDU foundation is a checked dependency, not an assumption: SRA depends on base Education Cloud enablement, Person Accounts, R&A domain objects, and Data Cloud. This skill doesn't re-implement base Education Cloud domain enablement, but verifies each piece concretely (step 2a) and only surfaces a gap to the user to fill what it detects.
Required Inputs
Gather or infer before starting:
- Target org: An Agentforce- and Education-Cloud-provisioned org with admin access — see Workflow step 1 for the gate.
- Agent path(s): Unauthenticated (Service agent — the ASA, runs as the Einstein Agent User service account; no guest user), authenticated (Employee agent), or both.
- Which subagents/topics the customer wants live (default: all 4 packaged subagents + a custom escalation subagent).
- Whether to add Create Inquiry to the Escalation subagent (case-adjacent record creation on live-agent handoff) — ask if unspecified; the two outcomes are handoff-only, or handoff-plus-Create-Inquiry.