Sales Call Scoring — Configure

Configure Call Coaching (a.k.a. AI Call Scoring / Coaching Competencies) on a Salesforce org. Detects the org's current state, enables dependent features it is authorized to enable, and flips the ECICallScoringEnabled org preference via the SOAP Metadata API.

Scope

In scope

• ECI-enabled orgs only. The skill supports orgs on the ECI (Einstein Conversation Insights) arm (spike scope: ECI-only for MVP).
• Detect which of the 4 PRD-scoped org states the org is in.
• Enable Einstein Generative AI Platform if off (PRD-authorized dependency).
• Flip enableECICallScoring to true via SOAP Metadata API v68.
• Verify the change took effect.
• Idempotent — clean exit on states 3 and 4 (already enabled).