Configuring Enhanced Chat Channel

Creates MessagingChannel metadata XML for Salesforce Messaging for In-App and Web (MIAW). This skill produces a fully configured enhanced chat channel with routing, user verification, pre-chat, and automated response settings ready for Metadata API deployment.

Scope

• In scope: Creating MessagingChannel metadata with Omni-Channel Flow routing, Omni-Channel Queue routing, or Agentforce Service Agent (ASA) routing; enabling User Verification; configuring all channel settings (pre-chat forms, automated responses, consent keywords, file attachments, custom parameters)
• Out of scope: Creating the referenced Omni-Channel Flow/Queue definitions (use automation-flow-generate), creating the Embedded Service Deployment (separate metadata type — use service-digital-engagement-deployment-configure), creating permission sets for messaging (use platform-permission-set-generate), configuring the Embedded Service Code Snippet

Clarifying Questions

Before generating, ask the user if not already clear: