service-helpagent-coordinate
Installation
SKILL.md
service-helpagent-coordinate: Service Cloud Help Agent, guided setup
Use this skill to stand up a Service Cloud Help Agent (an Agentforce Service Agent) on a Salesforce org from Claude Code, following the same guided flow as the Help Agent Quick Setup wizard. This is a coordinate skill: it orchestrates existing skills against a canonical spec — it does not author a new agent primitive.
Why this skill exists
Salesforce's official Help Agent template-creation API is not yet shipped. Without it, Claude has no built-in concept of "Help Agent" and would otherwise generate a generic agent. assets/help-agent-spec.md substitutes for the missing API: its agent script is the canonical template the eventual Quick Start UI will produce. Treat the spec as source of truth for the agent's lineage (topics, actions, instructions).
Scope
In scope:
- Guided, four-checkpoint Help Agent setup (identity → grounding → channel → go-live)
- Knowledge grounding via Agentforce Data Library (ADL)
- Web Chat / Help Portal channel setup and Experience Cloud site embed
- Readiness checks (licenses, Einstein Agent User, Data Cloud permission sets)