Enable Agentforce for IT Service Prerequisites

Enable the Agentforce for IT Service Salesforce Go feature toggles — Einstein Generative AI, Agentforce Studio, the parent umbrella, and the path-specific agent template (Fulfiller or Employee) — entirely through the Salesforce CLI (sf). These toggles are the prerequisites for creating the Fulfiller/Employee agent; this write-capable step turns them on via the Setup Discovery POST /connect/setup/discovery/feature/{apiName}/enable Connect API route. Each toggle is enabled idempotently (skipped if already ENABLED), dependencies are enabled first, and explicit confirmation is required before any write.

This skill is typically reached via hand-off from the validate skill's NOT-READY report, but can also be run directly.

A helper script — scripts/classify-enable-plan.mjs — reads the batched /features/status response and deterministically computes the dependency-ordered enable plan (before writing) and the final per-feature verdict (after writing). This mirrors the validate skill's classify-readiness.mjs contract (authoring standard A9): the decision logic lives in a script, not in prose.

Scope

• In scope: Enabling Einstein Generative AI (sales-cloud-einstein-generative-ai), Agentforce Studio (sales-cloud-agent-studio), the parent umbrella (service-cloud-agentforce-for-itsm), and the path-specific template (service-cloud-it-fulfiller-agent for fulfiller; service-cloud-requestor-agent + service-cloud-it-service-employee-agent for employee) via POST .../feature/{apiName}/enable; reading live per-org state from /features/status before and after each write; enabling dependencies first; confirming enablement stuck via re-query; surfacing an ENABLED / ALREADY-ENABLED / FAILED verdict per feature. Writes are idempotent — skip if already ENABLED.
• Out of scope: Provisioning Agentforce licenses (Setup > Company Information > Permission Set Licenses); assigning permission sets to users; creating, configuring, or activating an agent (service-itsm-agentic-setup-fulfiller-agent-configure); read-only prerequisite validation without writes (service-itsm-agentic-setup-agentforce-studio-validate); the org-wide multi-agent orchestration toggle (a Headless360-only pref, not a Connect feature).