service-itsm-agentic-setup-agentforce-studio-validate
Validate Agentforce for IT Service Prerequisites
Readiness check for Agentforce for IT Service, for either the Fulfiller or the Employee agent path. Before an ITSM agent can be created, the org must have the right Salesforce Go feature toggles turned on (the ones on the Agentforce for IT Service setup page). This skill reads those toggles through the Salesforce CLI (sf) — a single authenticated Connect API call via sf api request rest — and a helper script classifies the chosen agent path into a READY / NOT-READY verdict.
This is the read-only step in a three-skill flow. It never enables anything; turning toggles on is a separate write-capable skill:
| Step | Skill | What it does |
|---|---|---|
| 1. Validate (this skill) | service-itsm-agentic-setup-agentforce-studio-validate |
Read the toggles → READY / NOT-READY (no writes) |
| 2. Configure | service-itsm-agentic-setup-agentforce-studio-configure |
Turn the disabled toggles ON |
| 3. Create agent | service-itsm-agentic-setup-fulfiller-agent-configure |
Create + activate the Fulfiller agent |
On NOT-READY this skill names each disabled toggle and hands off to service-itsm-agentic-setup-agentforce-studio-configure to enable them — it does not POST an enable itself.
The feature toggles and their real featureApiNames: